Management and operations, human resources and COVID-19

Originally posted Mar. 23, 2020. Last updated June 9, 2022 *NEW*

Resources related to COVID-19 for the management and operations of primary care team locations are listed below. New and updated resources will be added to the top of each list as they become available.


clinical Operations & use of Resources



Ministry Guidance Documents
Non-Ministry Guidance and Procedures

For Infection Prevention and Control Resources, see the Infection Control Resources and Tools page


human resources *NEW*

 Policies for Reference

For virtual care related policies, see the Virtual Care, Digital Health and COVID-19 page.

Employee illness, absence, and time off

For mental health support for employees and workplaces, see the Mental Health and Wellness during COVID-19 page


Memos & Other resources

Programs & Subsidies for Organizational Support




Some resources have restricted access: * Members-only resources** Triad-only resources

Return to: Novel Coronavirus (COVID-19) Updates

Disclaimer: The information in this resource centre represents general guidance developed by AFHTO and their partners, gathered through a rapid, non-systematic scan of relevant and valuable guidelines with an intent to support you in a timely fashion. The information reflects best knowledge at the time of writing and is subject to revision based on rapidly changing circumstances and conditions. As new best practice evidence emerges, recommendations may evolve. The resources above should be considered supplementary guidance and are not meant to replace clinical judgement or organizational directives.