Originally posted Mar. 23, 2020. Last updated June 10, 2020.
Resources related to COVID-19 for the management and operations of primary care team locations are listed below. New and updated resources will be added to the top of each list as they become available.
Re-opening Resources
clinical Operations & use of Resources
Signage
- Patient Sign (EN)
- Patient Sign (FR)
- Patient Sign Simplified Chinese
- Visitor Sign (EN)
- Visitor Sign (FR)
- Visitor Sign Simplified Chinese
PPE
- Workplace PPE Supplier Directory | Ministry of Health
- PPE Update | Ministry of Health, 03-28-2020
- CMOH Directive #1 Health Care Providers - HPPA | CMOH, March 30, 2020
- QAs - Personal Protective Equipment Procurement Planning | Ministry of Health, February 6, 2020
- Frontline worker safety - illustrated guide - COVID-19 | Dr Talia Zenla, March 23, 2020
- Keeping the Coronavirus from Infecting Health-Care Workers | Atul Gawande, The New Yorker, March 21, 2020
Ministry Guidance Documents
- MOH Pandemic Pay Memo and Emergency Order Rules regarding Pandemic Pay ** | Ministry of Health, June 9, 2020
- Recommendations for Regional Health Care Delivery During the COVID-19 Pandemic: Outpatient
Care, Primary Care, and Home and Community Care | Ontario Health, June 8, 2020 - Operational Requirements for Health Sector Restart May 26 2020| Ministry of Health, May 26, 2020
- Directive 2 May 26 2020| Ministry of Health, May 26, 2020
- Primary Care COVID-19 V5 Guidance 2020-05-22 Shared | Ministry of Health, May 22, 2020
- Case Definition COVID-19 (EN) | Ministry of Health, May 11, 2020
- Primary Care COVID-19 V4 Guidance 2020-04-27 Amended | Ministry of Health, April 27, 2020
- Case Definition COVID-19 (FR) | Ministry of Health, March 30, 2020
- MOH eBulletin - Virtual Care | Ministry of Health, March 13, 2020
- Primary Care COVID-19 Guidance (EN) | Ministry of Health, March 20, 2020
- Primary Care Guidance (FR) | Ministry of Health, March 20, 2020
- Directive to healthcare providers regarding non-essential and elective services | Ministry of Health, March 19, 2020
Non-Ministry Guidance and Procedures
- COVID-19 Expense Forecast Checklist* | AFHTO, July 7, 2020
- Business Continuity Toolkit for COVID-19 *| AFHTO, April 9, 2020
- Workplace Safety & Prevention Services Guidance on Health and Safety for Personal Services Settings During COVID-19 | Ministry of Labour
- Health and Safety Guidance During COVID-19 For Physician and Primary Care Provider Employers | PSHSA, April 28, 2020
- In-Office Assessment Guidance- in-person visits when phone/video isn't enough | OCFP, March 25, 2020
- Coronavirus Summary of Primary Care Guidance v1 | OMA, January 31, 2020
- Appointment scheduling flowchart* | Powassan & Area FHT, April 2, 2020
- Interim Schedule for Children and Pregnant Women During the COVID-19 Pandemic | OCFP, April 5, 2020
- Using limited health resources wisely | Choosing Wisely Canada
For Infection Prevention and Control Resources, see the Infection Control Resources and Tools page
human resources
Recommendations
- Multi-Employer Health Care Workers | Ontario Health, April 4, 2020
- Work Refusals Related to COVID-19 | Ontario Health, April 4, 2020
Policies for Reference
- Family Caregiver Leave - COVID-19 pandemic policy * | Thames Valley FHT, April 3, 2020
- COVID-19 Work From Home Policy* | Crosstown FHT, April 6, 2020
- COVID-19 Work From Home Policy & Privacy Considerations* | Welland McMaster FHT, March 30, 2020
- Employee confidentiality agreement* | Health for All FHT, March 24, 2020
- Remote Worker Policy* | Health for All FHT, March 23, 2020
- Employee self-quarantine policy* | Health For All FHT, March 18, 2020
For virtual care related policies, see the Virtual Care, Digital Health and COVID-19 page.
Employee illness, absence and time off
- Temporary changes affecting reduction of hours (layoffs and constructive dismissal) during COVID-19 (Regulation 228)** | McDonald HR law, June 2, 2020
- Vacation issues & COVID-19 ** | McDonald HR Law, May 11, 2020
- Infectious Disease Emergency and other ESA Leaves** | McDonald HR Law, March 27, 2020 (Updated)
- Employment Standards Act Leaves of Absence Table** | McDonald HR Law, March 27, 2020
- Health Worker Illness and Return to Work | CMOH, March 19, 2020
- How employers and employees should manage self-quarantines | The Conference Board of Canada, March 19, 2020
- Discontinuing the requirement for sick notes during COVID-19 | CMA, March 15, 2020
- COVID-19 and the Workplace:Employment Law Considerations** | McDonald HR Law, March 12, 2020
- Staff HR Memo on Coronavirus* | East Wellington FHT, March 12, 2020
For mental health support for employees and workplaces, see the Mental Health and Wellness during COVID-19 page
Memos & Other resources
FAQs
- Return to work Considerations* | Sherrard Kuzz LLP May 13, 2020
- Managing HR through COVID-19**| AFHTO and McDonald HR Law, July 29, 2020
- Managing HR And Supporting Staff Through COVID-19 ** | AFHTO & McDonald HR Law, May 14, 2020
- Includes: How to Motivate your employees during COVID-19; Quick Tips for setting up a Temporary Laptop Station; Home Office Workspace checklist; Remote Worker Policy Template
- CHOGIP Webinar- Workplace Implications of COVID-19*| Gallagher Benefit Services (Canada) Group Inc., April 8, 2020
- COVID-19 FAQs to Assist Employers* | Sherrard Kuzz LLP, March 26, 2020 (Updated)
- Webinar: HR, privacy and risk management during the COVID-19 pandemic: What you need to know ** | AFHTO & McDonald HR Law, March 27, 2020
- Managing an unexpected remote workforce Slides [PDF] [link to webinar recording] | The Conference Board of Canada, March 26, 2020
- Advice for employers dealing with COVID-19 Slides [PDF] [webinar recording] | The Conference Board of Canada, March 19, 2020
Programs & Subsidies for Organizational Support
- New Developments on CERB and Sub Plans ** | McDonald HR Law, May 13, 2020
- Federal COVID-19 support programs available to charities and not-for-profit programs ** | Grant Thornton, May 6, 2020
- CERB and the $1,000 Rule ** | McDonald HR Law, April 16, 2020
- CERB, SUB Plans, Workshare Plans, Wage Subsidies ** | McDonald HR Law, April 8, 2020
IT
- Cyber Security Advisory- Corona Phishing | March 17, 2020
- Malware and security preparedness Recommendations | November 25, 2019
- Working from home: Securing your new workplace | Grant Thornton LLP, March 24, 2020
Some resources have restricted access: * Members-only resources, ** Triad-only resources
Return to: Novel Coronavirus (COVID-19) Updates
Disclaimer: The information in this resource centre represents general guidance developed by AFHTO and their partners, gathered through a rapid, non-systematic scan of relevant and valuable guidelines with an intent to support you in a timely fashion. The information reflects best knowledge at the time of writing and is subject to revision based on rapidly changing circumstances and conditions. As new best practice evidence emerges, recommendations may evolve. The resources above should be considered supplementary guidance and are not meant to replace clinical judgement or organizational directives.