1. Using a population-based approach to provide care to the community
- Release date:
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This webinar will be available for a limited time after the conference- don't miss it on Wednesday October 25th during the conference!
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- Style: Presentation (information provided to audience, with opportunity for audience to ask question)
- Focus: Research/Policy (e.g. Presentation of research findings, analysis of policy issues and options)
- Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.) , Clinical providers
Learning Objectives
The eHealth Centre of Excellence (eCE) along with East Toronto Health Partners (ETHP) OHT has created and implemented a primary care automated solution (aka "bot") that helps healthcare professionals use, maintain, and organize health information within their electronic medical records (EMR). This presentation will focus specifically on our newest bot, Poppy, named after population health. Poppy supports primary care with population health management (specifically preventative care cancer screening) within the EMR using robotic process automation (RPA).
Summary/Abstract
This presentation will go over the creation, implementation and current progress of the Poppy bot. Poppy automates processes in the EMR to identify patients due or overdue for colorectal and cervical cancer screening. Within this process Poppy can also stratify patients into priority groups and initiate patient follow-up actions to encourage patients to complete the cancer screening. Early results have shown a great value in Poppy to increase capacity and reduce the administrative burden on primary care practices. Automation has enabled primary care to build capacity for preventive care, an area of need post pandemic. Targeted reach out via the bot has enabled patients to have access to screening when they are eligible, bringing care upstream. With a health equity focus, poppy can stratify according to postal code. At ETHP, focus has been on neighborhoods with lower screening rates and thus postal codes have been used to ensure a targeted intervention. In the outcomes to date, we have found that charting in EMR varies by physician and clinical technologies vary by site. There is an extensive validation process that requires time from project team. This is where physician engagement and physician buy-in is necessary to co-design workflows. We have seen that having a physician champion to serve in a leadership capacity promoting and implementing changes is a great asset in this process.
Presenters
- Justin Wolting, Manager, Product Development and Innovation, eHealth Centre of Excellence
- Rishma Pradhan, Manager, Integrated Care, East Toronto Health Partners
Authors
- Marissa Barbosa, Knowledge Translation and Evaluation Specialist, eHealth Centre of Excellence