Quality Improvement Decision Support Specialist (QIDSS) - Queen Square FHT (Brampton)

Position Summary:

Queen Square Family Health Team (QSFHT) provides accessible, equitable, patient-centred primary care to its local community. A talented, interdisciplinary team works collaboratively with Queen Square Doctors, and together, we serve over 35,000 patients annually. We offer a wide range of programs and services including diabetes care, seniors’ wellness, palliative care support, mental health, maternal and children’s health and trans health. QSFHT is a dynamic organization meeting the community’s needs during the recent pandemic. We are a founding member of the Central West Ontario Health Team. We are proud of our continuing role in the health system as active seekers and participants in collaborations and partnerships that serve the diverse needs of our patients, clients, and team members.

Reporting to the CEO, the Quality Improvement Decision Support Specialist is responsible for supporting multiple family health teams in their quality improvement planning, decision making, and implementation activities. This will include supporting multiple teams in the implementation of data quality initiatives, improving the flow and use of information, developing queries and analytical products that support boards and leaders in their quality improvement goals and teams engaged in clinical process change. The incumbent will also be expected to participate in broader data harmonization initiatives and champion the use of data and performance analytics within and across Ontario’s family health teams.

QSFHT is strongly committed to diversity within its community and especially welcomes applications from Black, Indigenous / Aboriginal People of North America, Persons of Colour, Women, Persons with Disabilities, LGBTQ2S+ Persons, and/or others who may contribute to the further diversification of ideas. Our model is patient-centred and focused on providing care that is accessible to all, as such some coverage in the evenings or weekends may be expected.

Responsibilities:

• Be a subject matter expert in data integrity and lead the analysis of data quality issues, using problem-solving methodologies to recommend corrective and preventative action
• Collaborate closely with multi-disciplinary teams engaged in quality improvement helping to identify performance measurement information and data quality needs
• Design, test and deploy tools and processes for extracting and managing performance data from EMR to dashboards (Accuro and TELUS PSS)
• Support integration of external software for EMR (ie:patient secure portals)
• Identify gaps in data availability, and define and implement solutions to close the gaps
• Support the work of the quality improvement committee in the development and implementation of quality improvement plans for all partners.
• Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to help teams ensure that clinical information management practices support best practice standards, such as Patient satisfaction surveys.
• Act as a change agent and coach to inter-disciplinary teams on data management and performance measurement, such as improving access and integration for patients
• Create effective working relationships with multiple teams and manage data quality, business process improvement, report development and other projects using effective project management practices
• Work with your peers across the province on standards development and data harmonization priorities
• Conduct analysis and develop reports and presentations using statistical reporting packages, and present this information to a variety of audiences
• Monitor and evaluate clinical information system functionality from a user and decision support perspective

As a member of the Queen Square Family Health Team you will:

• Work with community and hospital partners to strengthen Queen Square’s program and advance patient care services
• Contribute to program planning, implementation, and evaluation
• Identify and be involved in quality improvement activities, including the collection of data for measurement, reporting, and evaluation
• Participate in team-building and team meetings
• Support and contribute to a healthy workplace that embraces lifelong learning, diversity, clinical teamwork, privacy, and adherence to professional standards of practice

Qualifications:

• A university degree in a related discipline (Business Administration, Statistics, Health Sciences or Information Management) or equivalent education and experience.
• Demonstrated expertise in data quality and clinical information management best practices
• Fluency in applicable privacy and confidentiality policies and laws regarding the collection and use of health information is required.
• Knowledge of primary care and demonstrated interest in the use of data for quality improvement
• Strong applied knowledge of EMR systems and proficiency in programming languages and reporting writing tools
• Sound knowledge of performance improvement techniques and practices used in healthcare settings, process redesign and system implementation experience
• Highly effective communication, presentation and interpersonal skills and a proven ability to develop and maintain strong relationships with partners and community of practice groups.
• Demonstrated proficiency in quantitative analysis and report writing skills
• Ability to work remotely and in person at multiple sites, including travel to support other sites
• Valid Ontario driver's license
• The candidate should be an enthusiastic, motivated and professional.
• Perform other related duties as assigned by the Lead Physician, Executive Director(s) or CEO
   

Queen Square Family Health Team offers a competitive salary (range of $75,000 to $80,000) and comprehensive benefits package, including medical and dental benefits, and is a participating employer of the Healthcare of Ontario Pension Plan (HOOPP).