EMR/IT Administrative Coordinator - Southlake Academic Family Health Team (Keswick)

Job Description

The Southlake Academic Family Health Team is seeking a full-time information, technology and electronic medical records coordinator to support our large primary care practice.

Job Responsibilities:

• Oversee IT and telecommunication platforms, including, but not limited to our electronic medical records (EMR), patient engagement tools, website and communication systems.
• Creation of Custom Forms/Handouts for our EMR.
• Assist with EMR improvements, data collection and data entry.
• Assist with EMR data extraction, searches and standardization of clinical terms which would include forms, dashboards, cleaning of data, standardization, etc.;
• Act as the primary point of contact for addressing day-to-day technology-related issues and requests
• Coordinate with technical teams to escalate more complex problems when necessary
• Maintain and update records of IT inventory, user access, and service requests
• Provide clear and courteous communication to users regarding system updates, outages, or planned maintenance.

Required Experience

• Post secondary school degree/diploma in a relevant field.
• Strong verbal and written communication.
• Demonstrated high competency in computers and other IT platforms; this includes knowledge in both computer hardware and software programs.
• Formalized training and experience with creating custom forms for electronic medical records preferred.
• Previous experience working with computerized documentation systems, in particular data collection.
• Previous administrative experience in a health care environment, particularly Family Health Teams, is preferred.
• Previous experience working with regional and provincial databases including but not limited to, Health Quality Ontario, Cancer Care Ontario and Connecting Ontario, is preferred.
• Experience and/or knowledge with TELUS Practice Solutions, is highly preferred.