SETFHT dismantles hierarchies to foster inclusive collaboration across clinicians, staff, learners, and community partners.  

The team’s exceptional interprofessional collaboration is demonstrated through equal representation of clinical, administrative, and quality improvement staff in decision-making. Regular meetings foster open dialogue, shared leadership, and collective problem-solving. SETFHT also co-designs care with patients and community partners, including a collaborative strategic plan. Ongoing feedback is gathered through advisory committees, forums, and surveys, ensuring culturally safe, equitable care. 

SETFHT achieved Accreditation Canada status – the first independent primary care team in Ontario to do so. Their inclusive, collaborative model and integrated pathways have set a provincial precedent, inspiring peer organizations and health networks alike. 
SETFHT’s transformation resulted in 35% higher staff engagement, increased patient satisfaction, less fragmented care, better diabetes outcomes, and a 30% drop in mental health wait times.