Sara Dalo is a researcher and the executive director at the Tilbury District Family Health Team. Prior to this she was Manager of Quality, Experience and Patient Safety at Windsor Family Health Team. Sara previously supported nine family health teams across the Erie St Clair region in her role as a quality improvement decision support specialist (QIDSS). Her work experience also includes working as a decision support analyst at Windsor Regional Hospital, providing expertise, data analysis, evaluation and quality improvement for stakeholders both internal and external to the organization. Sara has served on multiple local, regional and provincial committees. Sara graduated from McMaster with a MSc in eHealth and from Wayne State University with a PhD in Performance Measurement and Evaluation. Her specialization includes organizational effectiveness, quality improvement, data analytics, operational excellence and team development.  She has also completed several professional development courses, including CIHI Health System Performance Workshop and Human-Centered Design for social innovation.