An exciting opportunity is available for a Permanent, Full-Time Quality Improvement Decision Support Specialist as part of a collaborative, interprofessional team in Cobourg with the Northumberland Family Health Team (NFHT). The QIDSS will play a key role in advancing data-driven decision-making and ongoing Quality Improvement within our Primary Care team. This position will support both clinical and leadership teams by optimizing data and performance measurement to support high-quality clinical Programs and Service delivery and contribute to regular organizational reporting.

About Us: NFHT is a non-profit, primary health care organization providing over 26,000 patients with timely access to a comprehensive range of services and programs aimed at managing and preventing disease and improving health status. The inter-professional team includes family physicians and professional staff, including nurses and nurse practitioners, occupational and physical therapists, dietitians, social workers and a pharmacist, who work together to provide person-centred, effective, collaborative and integrated care. For more information about our organization, please visit www.nfht.ca.

Accountability: The QIDSS will report to the Executive Director.

Duties and Responsibilities may include:

• Support EMR optimization and data extraction for reporting and improvement initiatives
• Active member of the EMR Committee
• Support Quality Improvement Plans (QIPs) and alignment with provincial frameworks and reporting requirements.
• Develop, analyze, and maintain performance indicators, dashboards, and reports (e.g., access, continuity, chronic disease management).
• Translate complex data into clear, meaningful insights for clinical and non-clinical audiences.
• Provide decision support through data modeling, trend analysis, and evaluation of interventions.
• Ensure data integrity, privacy, and compliance with relevant legislation (e.g., PHIPA).
• Build capacity among staff for data literacy and use of performance tools.
• IT set-up and support, as required
• May be required, on occasion, to attend meetings or events off-site, before or after regular working hours
• May be required to support activities at multiple sites
• Additional duties as required

We can offer you:

• A team environment that strives for professionalism, respect and compassion, and supports all providers to work to their full scope of practice
• A flexible schedule and environment that supports work-life balance
• Paid vacation, personal leave days, and professional development paid time and expense coverage
• An opportunity to enrol in and contribute to your Healthcare of Ontario Pension Plan (HOOPP)
• Eligible for benefits package

Must Haves:

• Bachelor’s degree in Health Sciences, Epidemiology, Health Informatics, Statistics, or related field (Master’s preferred)
• 3–5 years of experience in healthcare analytics, decision support, or quality improvement, ideally in primary care
• Strong proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau, or similar)
• Experience working with Electronic Medical Records (EMRs) and healthcare data sets, particularly Telus PS, Oscar Pro and OCEAN.
• Demonstrated experience with QI methodologies and performance measurement frameworks
• Knowledge of Ontario’s primary care landscape, including Ontario Health priorities and QIP requirements an asset
• Ability to manage multiple priorities and work both independently and collaboratively
• Excellent verbal and written communication, stakeholder engagement skills, collaboration and interpersonal skills
• Ability to travel between multiple sites in the course of a work day
• Basic CPR certification

NFHT supports diversity, equity and a workplace free from harassment and discrimination. We encourage applications from all qualified candidates, including women, visible minorities, indigenous peoples and persons with a disability.

We are committed to improving access and opportunities for individuals with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act. If you require a specific accommodation during the application, interview or recruitment stage, please contact us so that appropriate accommodations can be made.

Interested, qualified candidates are asked to submit a resume to the attention of Theo Barker, Executive Director, at info@nfht.ca.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.