101-2901 Lawrence Avenue East
Scarborough ON M1P 2T3
Canada
The Scarborough Academic Family Health Team (SAFHT) is a multi-site Family Health Team located in Eastern Toronto, governed by a Mixed Board of Physicians and Community Members. SAFHT delivers comprehensive, patient-centered primary care to rostered patients through a collaborative, interprofessional model.
We are currently seeking a friendly, professional, and highly organized Medical Secretary to join our team on a full-time, contract basis, to cover a leave. The Medical Secretary is the first point of contact for patients and plays a key role in supporting efficient clinic operations while delivering compassionate, respectful care.
Role and Responsibilities
(This list is not inclusive)
• Serve as the first point of contact for patients by greeting, registering, and checking in patients for appointments.
• Answer busy telephone lines; respond to email or in-person patient inquiries; and appropriately triage and direct callers to the appropriate healthcare providers or administrative staff.
• Scheduling patient appointments & follow-ups to facilitate efficient clinic flow and rescheduling cancellations as required.
• Maintain accurate and up-to-date patient records within the Electronic Medical Records (EMR) system.
• Assist patients with registration, intake forms, and general clinic inquiries.
• Coordinate communication between patients, physicians, interprofessional health providers (IHPs), and external services.
• Support day-to-day clerical support to the healthcare team.
• Scan, label, and upload documentation accurately into patient electronic charts.
• Ensure the reception area remains clean, organized, professional, and welcoming.
• Provide reception coverage for other staff during absenteeism and/or peak clinic periods.
• Travel between SAFHT sites as required; travel needs will be communicated by the Manager or Executive Director.
• Perform other related duties as assigned to support the efficient operation of the Family Health Team.
Education, Qualifications, and Skills
• Certificate or diploma in Office Administration or Medical Office Assistant preferred.
• 1–2 years of related experience in a medical clinic, family practice, or healthcare setting preferred.
• Strong communication and interpersonal skills with a demonstrated commitment to excellent patient service.
• Demonstrated ability to prioritize tasks and work effectively in a fast-paced, high-volume environment.
• This position calls for strong customer service abilities and the capacity to manage sensitive information with discretion, professionalism, and empathy.
• Knowledge of and adherence to patient confidentiality and privacy legislation, Personal Health Information Protection Act (PHIPA).
• Proficiency in Electronic Medical Records (EMR); experience with Telus Practice Solutions Suite is required.
• Proficiency with Microsoft Office applications and Windows-based systems.
• Strong organizational skills with attention to detail and accurate data entry abilities.
• Ability to work independently as well as collaboratively within a multidisciplinary team.
• Sensitivity, empathy, and respect when working with diverse and vulnerable populations.
• Knowledge of healthcare terminology, clinic workflows, referrals, and social services is an asset.
• Second-language proficiency reflective of the community served is an asset.
Additional Job Requirements
• Must adhere to all SAFHT policies and procedures.
• Must be legally entitled to work in Canada.
• This is an on-site position based in Scarborough, Ontario, with required travel between SAFHT sites as needed.
• Driver’s license and valid insurance is an asset.
• This position reports directly to the Manager and Executive Director.
Qualified applicants are invited to send their applications to the attention of the Hiring Committee at hr@safht.ca by Wednesday January 21, 2026.
SAFHT would like to thank all applicants for their interest, however, only those selected for an interview will be contacted.