The following presentations were made at the conference under this theme: Improving Processes Together: Co-design with Seniors, Caregivers, and Clinicians Building a House Calls Practice: The Key Features and Processes of an Integrated Home-Based Primary Care Model Implementation of the Asthma Action Plan to improve asthma control, quality of life and reduce hospital visits Medical directives & policies – how to get started and how they can support your quality and patient safety In-Home Primary Care Program for Frail Seniors: A Guelph Family Health Team Aging At Home Initiative