PROGRAM COORDINATOR

THE RIDEAU FAMILY HEALTH TEAM

The Rideau Family Health Team is a well-established, proud, multicultural family health team
located in Ottawa, Ontario. Our mission is to provide high-quality, comprehensive, and personalized
primary care to our patients and their families. Our team consists of a multi-disciplinary team of
allied health professionals including nurse practitioners, registered nurses, a dietitian, a
pharmacist, psychotherapists, social workers, and administrative support staff.
We work alongside our partnering primary care clinics, primarily in the southeast region of Ottawa.
We are expanding our services in 2026–2027 and are looking for a collaborative, organized
coordinator who can connect people, processes, and data to improve patient and team outcomes.

POSITION SUMMARY
We are seeking a Program Coordinator to help plan, deliver, and continuously improve our
interprofessional programs and services.
This is a leadership role with staff reporting to you; you will support a high-performing team
while partnering with allied health professionals, physicians, and leadership to coordinate program
operations, lead quality improvement and performance reporting, and strengthen partnerships that
support high-quality, patient-centered care. This position reports to the Executive Director.

KEY RESPONSIBILITIES

• Coordinate planning, implementation, and evaluation of clinical and non-clinical programs in
  collaboration with the Executive Director and interdisciplinary teams
• Lead quality improvement activities, including development, tracking, and annual reporting of
  the Quality Improvement Plan (QIP)
• Lead performance and program reporting (e.g., Ontario Health and other required submissions),
  including data collection, analysis, and dashboarding
• Facilitate program and team meetings (e.g., quarterly program meetings; regular team meetings)
  and support follow-up on action items
• Build and maintain relationships with community partners to support coordinated, integrated
  services
• Provide day-to-day leadership for direct reports, including onboarding, coaching, and supporting
  performance development
• Support operational needs for allied health services (documentation, workflows, resources, and
  training, as needed)
• Support EMR/technology-enabled work (data pulls, documentation standards, and basic technology
  coordination)
• Coordinate communications and promotion of Rideau Family Health Team programs (website,
  newsletters, and social media) in collaboration with staff
• Other duties and projects, as assigned

QUALIFICATIONS

• Undergraduate degree in health related or quality discipline (graduate education
  preferred)
• Minimum of 5 years progressive experience in program coordination, health services
  administration, quality improvement, or project management (health care setting preferred)
• Experience providing people leadership (e.g., supervision, coaching, onboarding, and supporting
  performance development)
• Knowledge of Ontario’s primary care landscape; experience in a Family Health Team (FHT),
  Community Health Centre (CHC), or other interprofessional primary care environment is an asset
• Demonstrated ability to design, implement, and evaluate programs; comfortable working with
  performance indicators and reporting requirements
• Strong analytical, organizational, and stakeholder engagement skills; able to manage multiple
  priorities
• Proficiency with EMR systems, data management, and Microsoft Office
• Understanding of privacy and relevant legislation (e.g., PHIPA) and comfort working in a
  regulated environment
• Commitment to equity, diversity, inclusion, and culturally safe care
• Valid driver’s license and access to reliable transportation

WORKING CONDITIONS

• Full-time permanent (37.5 hours/week), Monday to Friday
• Office located in Ottawa, ON
• Standard office environment within a primary care clinical setting
• Hybrid work arrangement (minimum 3 days/week in office)
• Occasional local travel to affiliated/satellite sites or community events
• Some evening or weekend hours may be required for programs or meetings
  ment

COMPENSATION

• Salary: $75,000 – $78,000
• Benefits: Extended health and dental coverage
• Professional Development: Paid professional development days (per organizational
  policies)

HOW TO APPLY
Please submit your resume and cover letter to careers@rideaufht.ca with the subject line
Program Coordinator.

Applications will be accepted until the position is filled. If you require accommodation during the
recruitment process, please let us know.

The Rideau Family Health Team is committed to creating an inclusive workplace and is proud to be an
equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.