Organization Name
Scarborough Academic Family Health Team
Position
Manager - Full Time - Permanent
FTE Type
1.0
Address
101-2901 Lawrence Avenue East
Scarborough ON M1P 2T3
Canada
Closing date
The Scarborough Academic Family Health Team (SAFHT) is governed by a Mixed Board (Physicians + Community Members). It is a multi-site Family Health Team located within Eastern Toronto using a collaborative model to provide comprehensive primary care for rostered patients.
The Manager will be an essential member of the Scarborough Academic Family Health Team (SAFHT) and supports the team in delivering comprehensive primary care and promoting health initiatives & programs. Reporting to the Executive Director, the Manager provides oversight and clinical supervision to Interdisciplinary Health Providers (IHPs) and staff. Key responsibilities include developing, coordinating, implementing, monitoring, and evaluating SAFHT programs and services. The Manager collaborates closely with physicians, the Executive Director, IHPs, community partners, individuals and groups to ensure the effective implementation of health promotion initiatives and programs.
PRIMARY RESPONSIBILITIES
Program Management
Conduct needs assessments to identify gaps in service delivery and/or programs and make recommendations based on assessment, analysis, and best practices.
Implement plans and evaluation for each program area in accordance with SAFHT goals and the strategic plan.
Utilize SAFHT website to promote resources, services and programs.
Operations Management
Provide clinical supervision to IHPs related to the delivery of SAFHT programs & services.
Assist with case consultations.
Manage the review and implementation of practice standards for IHPs.
Contribute to performance coaching with IHPs.
Lead discipline specific meetings
Ensures IHP coverage and assists with coverage when necessary.
Provide and/or facilitate training and education sessions to IHPs.
Support the privacy officer in delivery of training and prevention activities.
Quality Improvement
Monitor patient safety and quality issues, and ensure incident reports are completed.
Lead quality improvement initiatives
Manages patient complaints, and escalates to Executive Director as required
Contributes to quarterly reporting and prepares reports to communicate KPIs and quality indicators for IHPs
Note: The above responsibilities are not to be considered all inclusive; and may be assigned other related duties in the interest of efficient operations of the Family Health Team.
EDUCATION, QUALIFICATION AND SKILLS
Active membership in good standing with a relevant regulatory college
Strong knowledge of chronic disease management, mental health, and addiction services.
Strong commitment to patient centred care.
Ability to work independently and collaboratively as part of an interdisciplinary team.
Current CPR certification.
Proficiency in the use of computers and information technology, including experience with electronic medical records (EMR), Practice Solutions preferred.
Ability to prioritize and adapt in a fast-paced and dynamic work environment.
The ability to speak and/or write in more than one language is an asset.
ADDITIONAL JOB REQUIREMENTS
Must be legally entitled to work in Canada.
This position is in Scarborough, ON, the position requires working in office and on site.
As a condition of employment, you are required to submit an Immunization Record.
Current Ontario Driver’s License and motor vehicle as the position will involve driving to different SAFHT sites based on need
WHY JOIN OUR TEAM
Comprehensive Benefits Package - Enjoy health and dental benefits to support your well-being.
Pension Plan (HOOPP) – Secure your future with the Healthcare of Ontario Pension Plan (HOOPP).
Annual Professional Development Allowance as part of SAFHT’s continuous commitment to learning and development.
Vacation and Personal Time
Annual Salary: $82,404. This position reports directly to the Executive Director.
The location of this position could be any of the SAFHT sites. The employer reserves the right to modify the location/site.
The Manager will be an essential member of the Scarborough Academic Family Health Team (SAFHT) and supports the team in delivering comprehensive primary care and promoting health initiatives & programs. Reporting to the Executive Director, the Manager provides oversight and clinical supervision to Interdisciplinary Health Providers (IHPs) and staff. Key responsibilities include developing, coordinating, implementing, monitoring, and evaluating SAFHT programs and services. The Manager collaborates closely with physicians, the Executive Director, IHPs, community partners, individuals and groups to ensure the effective implementation of health promotion initiatives and programs.
PRIMARY RESPONSIBILITIES
Program Management
Conduct needs assessments to identify gaps in service delivery and/or programs and make recommendations based on assessment, analysis, and best practices.
Implement plans and evaluation for each program area in accordance with SAFHT goals and the strategic plan.
Utilize SAFHT website to promote resources, services and programs.
Operations Management
Provide clinical supervision to IHPs related to the delivery of SAFHT programs & services.
Assist with case consultations.
Manage the review and implementation of practice standards for IHPs.
Contribute to performance coaching with IHPs.
Lead discipline specific meetings
Ensures IHP coverage and assists with coverage when necessary.
Provide and/or facilitate training and education sessions to IHPs.
Support the privacy officer in delivery of training and prevention activities.
Quality Improvement
Monitor patient safety and quality issues, and ensure incident reports are completed.
Lead quality improvement initiatives
Manages patient complaints, and escalates to Executive Director as required
Contributes to quarterly reporting and prepares reports to communicate KPIs and quality indicators for IHPs
Note: The above responsibilities are not to be considered all inclusive; and may be assigned other related duties in the interest of efficient operations of the Family Health Team.
EDUCATION, QUALIFICATION AND SKILLS
Active membership in good standing with a relevant regulatory college
Strong knowledge of chronic disease management, mental health, and addiction services.
Strong commitment to patient centred care.
Ability to work independently and collaboratively as part of an interdisciplinary team.
Current CPR certification.
Proficiency in the use of computers and information technology, including experience with electronic medical records (EMR), Practice Solutions preferred.
Ability to prioritize and adapt in a fast-paced and dynamic work environment.
The ability to speak and/or write in more than one language is an asset.
ADDITIONAL JOB REQUIREMENTS
Must be legally entitled to work in Canada.
This position is in Scarborough, ON, the position requires working in office and on site.
As a condition of employment, you are required to submit an Immunization Record.
Current Ontario Driver’s License and motor vehicle as the position will involve driving to different SAFHT sites based on need
WHY JOIN OUR TEAM
Comprehensive Benefits Package - Enjoy health and dental benefits to support your well-being.
Pension Plan (HOOPP) – Secure your future with the Healthcare of Ontario Pension Plan (HOOPP).
Annual Professional Development Allowance as part of SAFHT’s continuous commitment to learning and development.
Vacation and Personal Time
Annual Salary: $82,404. This position reports directly to the Executive Director.
The location of this position could be any of the SAFHT sites. The employer reserves the right to modify the location/site.
Qualified applicants are asked to forward their cover letter and resume to hr@safht.ca
Please send your application to us by Friday, September 25, 2025