Coordinator, Member Partnerships and Program Excellence -Association of Family Health Teams of Ontario (Hybrid out of Toronto))

Position Summary

Organization: Association of Family Health Teams of Ontario

Location: Ontario, Hybrid (Toronto Office)

Salary Range: $50,000 – $70,000 annually

Reports to: Director of Member Partnerships and Program Excellence

The Coordinator, Member Partnerships and Program Excellence plays a key operational role in delivering high-quality services to AFHTO’s members. The Coordinator executes day-to-day tasks related to program logistics, communications, digital systems, and member support. This role is focused on tactical implementation and provides essential administrative and coordination support to help drive AFHTO’s strategic priorities.

This role requires a detail-oriented and proactive professional with strong coordination and communication skills, who can effectively manage multiple priorities and build relationships with internal teams and external stakeholders. The ideal candidate is skilled in using digital tools, campaign platforms, and web content management systems, and brings a strong service orientation and a commitment to continuous improvement.

Key Responsibilities

Member Engagement and Administration 

• Coordinate and manage activities related to member recruitment, onboarding, renewal, and retention.
• Support the collection, dissemination and analysis of engagement surveys, needs analysis and feedback tools.
• Manage logistics for member meetings, events, and engagement-related activities.
• Track engagement metrics and prepare reports to inform decision-making and strategy.
• Serve as the first point of contact for member inquiries, providing timely information, resolving standard operational issues and escalating as needed
• Track and document member inquiries to identify recurring needs, inform improvements, and ensure timely and appropriate follow-up and resolution.
• Work with leadership to align member services with the needs of interprofessional primary care teams and AFHTO priorities.
   

Program Supports

• Support the logistics and delivery of educational events and webinars, including scheduling, registration, materials preparation, and post-event feedback collections.
• Support the planning and execution of the annual conference, including logistics, promotion, and evaluation.
• Support delivery of capacity-building programs such as the Governance and Leadership Program.
• Collect and prepare reports on engagement, attendance, and feedback data to support evaluation and planning.
• Support program evaluation and continuous improvement activities.

Communications and Content Management Supports

• Assist in compiling content and formatting newsletters using email marketing platform.
• Schedule and send newsletters and email campaigns on behalf of the team, ensuring quality control and adherence to timelines.
• Draft routine communications such as event invitations, program updates, web and social media postings.
• Maintain and regularly update content on the organization’s website, ensuring accuracy, accessibility, and alignment with member and program priorities.
• Post updates on social media channels under the direction of leadership.
• Track communication metrics (e.g., open rates, clicks) and prepare reports for internal review.
• Maintain communications calendars and assist with the production of collateral (e.g., brochures, graphics).
• Ensure consistency in brand voice and tone across all external communications.

Operations and Digital Systems Management

• Maintain and manage member database and distribution lists, ensuring accuracy and timely updates.
• Oversee the functionality and relevance of the members-only section, curating and organizing educational content, tools, and resources to support knowledge sharing and easy access for members.
• Maintain and update data within digital platforms (e.g., CRM, email marketing platform, learning management systems), pull reports, and provide user support to ensure smooth platform operation and effective use for engagement, outreach, and service delivery.
• Collaborate with communications and IT support to enhance user experience, troubleshoot issues, and maintain continuous improvement of digital platforms.
• Track usage analytics and user feedback to inform improvements and ensure systems meet user needs efficiently and effectively.
• Design and administer data collection tools (e.g., surveys, polls, registration forms) to capture member needs and evaluate outcomes.
• Produce dashboards and summaries to share insights with internal teams and support continuous improvement efforts.
• Uphold security, privacy, and accessibility standards across all digital systems in alignment with organizational policies and relevant legislation (e.g., PHIPA).

Core Competencies and Skills

• Member-Centric Focus: Ability to anticipate and respond to member needs with professionalism, empathy, and a service-oriented mindset.
• Communication: Strong written and verbal communication skills, with the ability to create clear, accessible, and engaging content across digital and print platforms.
• Program and Event Coordination: Proven experience planning and executing virtual and in-person events, managing logistics, timelines, and stakeholder engagement efficiently.
• Digital and Data Proficiency: Experience in using CRMs, email marketing, and website tools to manage information, track engagement, and support decision-making.
• Organization and Attention to Detail: Exceptional organizational skills with the ability to manage multiple priorities and maintain accuracy in content and data.
• Collaboration and Teamwork: Effective team player who builds positive relationships and works collaboratively across teams and with external partners.
• Analytical and Problem-Solving Skills: Able to interpret data and member feedback to identify trends, solve problems, and recommend improvements.
• Continuous Improvement Mindset: Adaptable and proactive in identifying opportunities to enhance processes, tools, and member services.

Qualifications

• Post-secondary education in public health, health administration, adult education, community engagement, communication/marketing/events, or a related field.
• 3–5 years of experience in a membership-based, nonprofit, or healthcare organization.
• Demonstrated experience with stakeholder engagement and program coordination.
• Proficiency with CRM systems, digital communication tools, and analytics platforms.
• Knowledge of Ontario’s primary care landscape and interprofessional models of care is a strong asset.
• Strong Project Management skills
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a dynamic team environment.

Working Conditions

• Flexible work environment with options for hybrid arrangements.
• Occasional travel within Ontario may be required for events and member outreach.
• Evening or weekend availability may be needed occasionally for conferences or special programming eligible.