C3-c - Why Develop Guidance for the Clinically Appropriate Use of Virtual Care in Primary Care?

3. Sustainable solutions to primary care problems

  • Date: 2022-10-12
  • Concurrent Session: Concurrent Session C
  • Time: 2:45- 3:30 pm
  • Room:
  • Style: Presentation (information provided to audience, with opportunity for audience to ask question)
  • Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
  • Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.)

Learning Objectives:

  • Initiative background
  • Data on the use of virtual care in primary care over the course of the pandemic – led by INSPIRE-PHC – Queens University
  • Scoping review conducted by the Program in Evidence-based Care – McMaster University
  • Primary Care Expert Panel and work conducted by the panel including concepts/definition


Through the early phases of the COVID-19 pandemic clinical service delivery rapidly transitioned from in-person to virtual methods (including by telephone). As of the end of May 2022, approximately 35% of all primary care visits billed to OHIP continued to be delivered virtually. Virtual care was initially used to minimize in-person interaction. There continues to be a need to determine how best to integrate virtual care methods and tools into clinical practice. The development of Guidance - Clinically Appropriate Use of Virtual Care initiative is intended to provide the foundation to advance this objective.


  • Dr. Onil Bhattacharyya, Co-Chair, Primary Care Expert Panel, Guidance for the Appropriate Use of Virtual Care in Primary Care