This session will provide attendees the valuable lessons learned throughout the course of implementing a rapid assessment model of care for patients referred to Social Work services. Participants will also learn the outcomes of implementing a model similar to the rapid assessment not only for mental health services, but all services provided for patients and learn how to reduce long wait-times.
The Rapid Assessment Model was implemented due to the increasing wait time for initial assessments for patients newly referred to the Social Worker. Wait-times have decreased from upwards of 4 weeks to an average of 12 business days for an initial appointment through the rapid assessment model. Not only has the rapid assessment model decreased wait times, it is also helping with a reduction in case load for the professional, with only 60% of patients continuing with counselling after the rapid assessment model. 40% of patients are referred to programs, community services, or EAP, or providing with resources and their cases closed.