Sunday Receptionist - Woodbridge Medical Centre FHT

Position: Sunday Receptionist (Part Time) Status: Part-Time (2 Sundays/Month) – 8:45am to 1:30pm Compensation: $14.00-$16.00/hour Deadline: June 30, 2013 Anticipated Start Date:  ASAP
Position Summary: The Receptionist position is key to the smooth and efficient operation of the centre and is responsible for providing a professional and a positive impact when greeting patients and visitors and to ensure that the reception area runs smoothly and efficiently with effective use of organizational, clerical and customer service skills. Responsibilities:
  • Receive and direct all incoming calls via telephone and voice mail in a timely and professional manner
  • Patient encounters: greeting, validating health cards, obtaining demographic information
  • Greet patients in a welcoming and professional manner
  • Demonstrate exceptional conflict management skills, focusing on client/customer service at all times
  • Maintain Electronic Medical Records according to Centre requirements
  • Book patient and Doctor appointments
  • Complete data entry in a timely and accurate manner
  • Schedule consultations according to Doctors schedule
  • Follow-up on outstanding payments from patients as per centre standards and prepare receipts as required
  • Check/respond to emails in a timely manner
  • Receive and process payments from patients and complete daily cash balances/reconciliation, petty cash, debit & credit card transactions and invoicing patients
  • Directs and escorts patients to examination rooms, prepares rooms and patients for assessments, and tidy rooms after patient encounters
  • Assists with helping physicians with examinations
  • Relays patient concerns and information to appropriate member of the health care team
  • Cleans and stocks examining rooms and other designated areas with necessary supplies
  • Responsible for maintaining medical supplies
  • Cleans, sterilizes and maintains instruments and equipment as directed
  • Performs general service duties including preparing requisitions and samples to send to lab, reports, inventory control, confirm patient appointments, reception relief including; scheduling of appointments appropriately retrieving, opening and distributing mail, photocopying documents, and receiving, sorting and sending facsimiles, scans radiologic and consultant reports into the patient’s Electronic Medical Record (EMR).
  • Measures blood pressure, temperature, pulse and patient weight and height
  • Responsible for housekeeping duties as required (eg: Lauder patient gowns/sheets,  ensure patient washrooms are clean & stocked, clean kitchen)
  • Other duties as required
Qualifications, Skills and Experience
  • Community college diploma or certificate in Business Administration/Medical Secretarial Arts or equivalent working experience
  • Positive attitude, pleasant and professional manner in person and over the phone
  • Excellent problem-solving skills and demonstrated ability to work both independently and as a team member to achieve desired results
  • Excellence in customer service and exceptional verbal and written communication skills and interpersonal skills
  • Ability to maintain client and centre confidentiality
  • Strong applied knowledge in computer applications
  • Exceptional organizational, time management and prioritization skills
  • Ability to work well under pressure and handle difficult situations in a calm manner
  • Ability to produce high quality in accordance with centre standards
  • Demonstrated ability to complete general administrative duties as required
  • Must be able to handle work volume fluctuations
Woodbridge Medical Centre Family Health Team is an equal opportunity employer. We are situated in a multi-cultural neighbourhood and are committed to attracting and retaining a diverse and inclusive workforce who will work together to create & sustain a vibrant, healthy, safe and caring community. While we thank all applicants, only those under consideration will be contacted for an interview. In Accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Woodbridge Medical Centre Family Health Team will provide accommodation, accessible formats and communication supports for the interview upon request. Contact Information: Interested candidates are invited to submit a detailed resume to the attention of: HR Consultant at Please be advised that Avcore HR Consulting has been selected as the exclusive partner supporting the recruitment process for this particular position. Any and all inquiries should be directed to Avcore HR Consulting. The Client will not accept any inquiries or correspondence related to this role.