Receptionist/Clerical – OakMed FHT (Oakville)

Receptionist/Clerical – OakMed Family Health Team Receptionist/Clerical Full-time 40 hours per week The OakMed Family Health Team (OFHT) provides collaborative, interdisciplinary, comprehensive primary health care to a population of patients in the Oakville Area. The FHT is committed to compassionate, patient-centred care emphasizing illness prevention, chronic disease management, harm reduction and health promotion. The Receptionist/Clerical position is critical to the effective functioning of the Family Health Team. This position requires excellent administrative support skills, an ability to work in a fast-paced, changing environment and strong interpersonal skills to work with patients, interdisciplinary health care providers and physicians. The person in this position will book appointments, greet patients, conduct telephone follow-up, and perform a variety of other clerical tasks to support the Executive Director and the Team. The hours of work will normally be Monday to Friday 8:30 to 5:00 p.m. Some evening and Saturday morning relief hours may be required. Roles and Responsibilities:
  • Greet and register FHT patients.
  • Answer a multi-line telephone system.
  • Manage booking/referral processes for the FHT using the EMR.
  • Enroll and register patients for programs and consultations.
  • Build and maintain FHT schedules.
  • Process correspondence, draft replies, and process other routine tasks.
  • Perform other duties as assigned in the interest of efficient operations of the FHT.
  • Collection of data as required for statistical/reporting purposes.
Qualifications and Competencies:
  • Completion of a Medical Secretary Course (medical terminology) is an asset.
  • Proficiency in computer applications: Windows, Microsoft Office programs (especially Word and Excel), e-mail, and Internet, including web site proficiency and social media.
  • Strong organizational and problem solving skills.
  • Excellent interpersonal and oral/written communication skills.
  • Ability to maintain confidentiality.
  • Ability to adapt quickly to a fast paced, dynamic work environment.
  • Proven participatory work style; ability to work independently and with a team.
  • Ability to prioritize, manage time effectively and be flexible in a very active work environment.
  • High level of accuracy and attention to detail.
  • Keen to take initiative when appropriate.
  • Exercises good judgement.
  • Ability to learn and work with and electronic medical record - electronic scheduling/booking system (Knowledge of Nightingale an asset)
  • Medical or hospital office experience is an asset.
To apply please send a cover letter and resume in strictest confidence by Friday, October 24th at 4 pm to: . Quote job reference: OFHT2014RC