Quality Improvement Decision Support Specialist (QIDSS) - Toronto Western FHT

Position:  QUALITY IMPROVEMENT DECISION SUPPORT SPECIALIST (QIDSS) Site: TORONTO WESTERN HOSPITAL Department:  FAMILY HEALTH TEAM Reports to:  EXECUTIVE DIRECTOR, FAMILY HEALTH TEAM Hours:  37.5 HOURS PER WEEK Status:  PERMANENT FULL-TIME The University Health Network (UHN), consisting of Princess Margaret Cancer Centre, Toronto General Hospital, Toronto Western Hospital and Toronto Rehabilitation Institute, is a recognized leader in patient care, research and education. Reporting to the leadership of the Toronto Western Hospital Family Health Team (FHT) and working closely with a steering committee, the Quality Improvement Decision Support Specialist (QIDSS) is responsible for supporting the FHT in their quality improvement planning, decision making and implementation activities.  This includes reviewing data quality, supporting the team in the implementation of data quality and initiatives, improving the flow and use of information, developing queries and analytical products to support the board and leaders in their quality improvement goals and teams engaged in clinical process change. The QUIDSS will extract health information from our electronic medical records (EMRs) systems to facilitate quality improvement.  The incumbent is also to be expected to participate in broader data harmonization initiatives and champion the use of data and performance analytics within and across Ontario’s family health teams. Roles and Responsibilities Supports quality improvement decision support capacity building:
  • Supports the board, senior leadership and other stakeholders in the assessment or quality improvement data and decision support needs
  • Serves as a subject matter expert in data integrity and leads the analysis of data quality issues, using problem-solving methodologies to recommend corrective and preventative action
  • Collaborate closely with multi-disciplinary teams engaged in quality improvement to identify performance measurement information and data quality needs
  • Support the work of boards and quality improvement committees in the development and implementation of quality improvement plans
  • Support management decision making by developing, generating, analyzing and interpreting extracted health information
  • Leads optimization strategies around EMR utilization
Improves data integrity and comparability:
  • Assesses the underlying causes of poor data quality and leads the identification and implementation of data quality improvement initiatives
  • Ensures high quality data is available for extraction as needed by developing and implementing systems to identify, tract, correct and prevent errors
  • Designs, tests, and deploys tools and processes for extracting and managing performance data
  • Develops data feedback reports and data checking routines
  • Verifies extracted data against source documentation and develops standard operating procedures for data cleaning
  • Communicates data quality issues to FHT leadership in a timely and accurate manner Improves data access and use
  • Identifies gaps in data availability, and defines and implements solutions to close the gaps
  • Provides consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to help teams ensure that clinical information management practices support best practice standards
  • Acts as a change agent and coach to inter-disciplinary teams on data management and performance measurement
  • Conducts analysis and develops reports and presentations using statistical reporting packages and presents this information to a variety of audiences
  • Monitors and evaluates clinical information system functionality from a user and decision support perspective
Develops effective working relationships and manages work independently:
  • Creates effective working relationships with the steering committee and clinical teams
  • Manages data quality, business process improvements, data extraction, report development and other projects using effective project management practices
  • Contributes actively to local and provincial standards development and data harmonization activities
  • Participates in committees and regular provincial QIDSS activities
The above responsibilities are not to be considered all-inclusive; the QIDSS may be assigned other related duties in consultation with the steering committee. REQUIRED EDUCATION AND KNOWLEDGE:
  • A university degree in a related discipline (E-health/Health Informatics, Business Administration, Statistics, Health Sciences or Information Management) or equivalent education and experience (Masters level preferred)
  • Demonstrated expertise in data quality and clinical information management best practices
  • Knowledge of primary care and demonstrated interest in the use of data for quality improvement
  • Sound knowledge of performance improvement techniques and practices used in health care settings, proves redesign and system implementation experience
  • Highly effective communication, presentation and interpersonal skills and a proven ability to develop and maintain strong relationships with partners
  • Demonstrated proficiency in quantitative analysis and report writing skills
  • Ability to handle a variety of concurrent assignments and to work independently
  • Valid Ontario driver’s license
  • Excellent organizational and project management skills with attention to detail
  • Strong knowledge of change management theory
  • Health Informatics/E-health experience in primary care preferred
  • Specialized skills and knowledge
  • Strong applied knowledge of one or more EMR/HER systems currently in use in Ontario
  • Demonstrated proficiency in programming in language used to extract data from EMR (eg. SQL) is required
  • Currency in applicable privacy and confidentiality policies and laws regarding the collection and use of health information received

POSTED DATE:  April 3, 2014       CLOSING DATE:  April 24, 2014

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications will be given first consideration.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide for the open position.  Applicants need to make their requirements known when contacted.

If you are interested in making a contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.