Medical Receptionist - Ottawa Valley FHT

POSITION TITLE: Medical Receptionist, Full time, 37.5 hours/week ORGANIZATION: Almonte Family Health Organization JOB STATUS:
 Full-time             JOB REPORTS TO: Clinic Manager DATE CREATED: October 2011 APPROVED BY: Executive Director, OVFHT The Almonte Family Health Organization is a group of thirteen family physicians who provide comprehensive primary health care services in the community.  In conjunction with the Ottawa Valley Family Health Team, the physicians work with interdisciplinary health professionals in a collaborative care model. JOB SUMMARY: Under the administrative direction of the Clinic Manager, the primary role of the Medical Receptionist is to provide reception and clerical support for the clinic’s physicians, interdisciplinary health professionals (IHPs), and administration. ESSENTIAL RESPONSIBILITIES:
  • Open clinic before patients arrive: unlock door, disengage alarm, start computers, etc.
  • Greet and register all patients upon presentation for appointment
  • Have newly attached patients complete enrolment forms
  • Ensure that patient demographic information is accurate at each visit, including address, 
telephone number, and Health Card number
  • Prepare documents necessary for patient visit (i.e. labels, etc.)
  • Ask patients to complete necessary paperwork prior to appointment – for example, health 
questionnaires, surveys, etc.
  • Answer telephones, book and reschedule appointments, and respond to patient telephone 
queries
  • Perform telephone reminder calls for patient appointments at least 24 hours before the scheduled visit
  • Communicate regularly with patient ushers/clinical assistants to ensure that they are aware of patient status (registered, waiting, etc.) and to anticipate/minimize any service delays
  • Book follow-up appointments for patients based on visit outcome
  • Accept credit card, debit or cash payment for uninsured services
  • Maintain log of patient messages, including date of message and status (call returned, patient reached, etc.)
  • Perform administrative tasks (photocopying, filing, etc.) when necessary
  • Ensure that waiting room is kept organized and neat
  • Perform end-of-shift duties as listed in clinic closing procedures
  • Maintain and respect patient confidentiality at all times
ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE:
  • Completion of secondary school or equivalent GED
  • Completion of a college program or other specialized courses for medical administration 
required or a combination of training and experience
  • Some experience in a medical environment
  • Knowledge of clerical and administrative principles normally acquired through post secondary education or equivalent experience
  • Computer literacy: EMR (Practice Solutions), Microsoft Office, and Internet
  • Strong attention to detail
  • Excellent communication skills, both verbal and written
  • Excellent customer service skills
  • Typing skills: Speed of 45 words per minute with high accuracy
  • Knowledge of medical terminology an asset
  • Dependability, reliability, and the ability to work under pressure and meet deadlines
  • Ability to work in a manner that is in compliance with staff and patient safety practices, 
policies and procedures
  • Good attendance
PERFORMANCE EVALUATION AND COMPETENCY FEEDBACK: Competency performance levels will be defined on an annual basis during a formal employee performance evaluation process. The Clinic Manager will develop these annual reviews. Evaluations of performance will be justified both quantitatively and qualitatively through examples of regularly occurring behaviors. Informal and semiformal feedback will be continually provided throughout the year between the direct supervisor and incumbent. Please email us your resume, with a letter of intent demonstrating your experience, to info@ovfht.ca.  Only candidates selected for an interview will be contacted. Ottawa Valley Family Health Team 95 Spring St. Almonte, ON  K0A 1A0 613-256-9370 www.ovfht.ca