Organization Description Ontario is improving care for seniors and others with complex conditions through HealthLinks. This innovative approach brings together health care providers and key partners in a community to better, and more quickly, coordinate care for high needs patients. HealthLink is a new model of care where all providers in a community, including family care providers, specialists, hospitals, long-term care, home care and other community supports, are charged with coordinating plans at the patient level. This will help improve patient transitions within the system and help ensure patients receive more responsive care that addresses their specific needs with the support of a tightly knit team of providers. As the HealthLink grows and develops, there is an opportunity for the Barrie Community HealthLink to be a leader in the information interpretation and performance reporting, and initiate a HealthLink data interpretation role. The Barrie Community HealthLink is searching for a:
Decision Support Consultant
Temporary Contract to August 31, 2015 – 37.5 hours per week
Location – Royal Victoria Regional Health Centre, Barrie, ON
Rate of Pay: Minimum $31.33 per hour Maximum $36.67 per hourPosition Description This role will be dedicated to information management and data analysis of the Barrie Community HealthLink. The primary purpose of the position will be customer service and information needs to HealthLinks and High User strategies. This position will also act as resource for other HealthLinks and will share best practices where appropriate. The individual in this role will report to the Director of HealthLink Barrie and be accountable to the Steering Committee and the Data and IM Working Group. A self-directed, flexible, committed, enthusiastic team player who is responsible for in-depth analysis of health information, managing the data submission process for clinical information, writing scripts and generating meaningful information reports to support decision making from a variety of databases, and providing expertise and advice on health information processes and reporting. The Decision Support Consultant must be a critical thinker, possess sound analytical and problem solving skills. The ideal candidate is organized and pays close attention to details, will have excellent written and communication skills to complete special studies and audits as required. Primary Responsibilities & Deliverables
- Work towards Advanced Technology: By building the beta versions of the scorecards and metrics, the ground work performed in this role will provide the necessary foundation for advanced methodologies around data collection and technology. A key to any successful strategy implementation is to have a solid framework of operation to the HealthLink, leveraging this to guide development of tools that will meet the information demand both from an overarching performance framework and a day to day operational need.
- Administer Patient Satisfaction: This position can develop and customize patient satisfaction surveys, as well as collect and maintain data that t can be reported to the other senior leadership team and appropriate steering committees.
- Patient Experience: This position will work with the LHIN and HQO to develop Experienced Based Design tools and a framework for the Barrie area.
- Ensure Synergy between High User Groups: There are currently several “High User” strategies in both Ontario and NSM LHIN. This role can act as common denominator between the various groups, insuring synergy at the data level between projects where current connections may be weak. This role can be the strong tie in data interpretation between Simcoe County EMS, NSM CCAC, NSM LHIN, BCFHT, RVH, and potentially evolve to other primary care groups, other providers and HealthLinks. This position will also serve as a model role for other HealthLinks, demonstrating the “art of possible” around data interpretation, information sharing and effective performance management.
- Develop Clinical Priorities: With the support of the partners and with information sources supported and leveraged by RVH DSU, the Analyst position would be able to maintain and update tools that will help the Barrie Community HealthLink refresh current clinical priories, as well as ensure alignment with other strategies within the LHIN such outcomes, and demonstrate results and efficacy of the HealthLink.
- Reporting on Indicators: Fulfill Legislative Reporting Requirements (i.e. identified in funding letters, accountability agreements and legislation, as well as work with steering and executive teams, as well as other subject matter experts on the development of additional indicators to track HealthLink performance.
- Produce Regular Performance Reporting: Provide the Steering Committee and Working Group regular performance updates.
- Maintain Roster / CRM for BCHL: Develop and maintain a roster and customer / client (patient) relationship management (CRM) tool. The thought behind this tool is it can serve as a platform for current patients and provide in the future for refining clinical priorities and client profiles.
- Improving Data Quality: This position will work with all partners to work towards improving the data quality in the current system and on a go forward basis. Ensures the development and management of clinical quality indicators and outcome measures. Promotes and supports education and research activities that contribute to improvements in the quality of information and information management.
- Liaison: To function in a liaison capacity and participate with clinical and administrative teams and committees to create targeted utilization and quality improvement initiatives.
- Facilitator: To facilitate the development of program level indicators and outcomes measures, and to assist in the development of tools and reports to monitor, analyze and compare with peer hospitals and best practice organizations in support of the overall needs of the HealthLink.
- Completion of a university degree program (B.Sc, B.Comm, M.B.A., MSc. or equivalent) and/or professional designation program (CMA/CGA/CA)
- Minimum 2 years of experience in data analysis, reporting and performance measurement and tracking
- 3-5 years of experience in health care
- 3-5 years of related progressive experience
- Working knowledge of the Personal Health Information Protection Act 2004 preferred
- Experience in health care involving data analysis and reporting preferred
- Experience with database reporting in Crystal Reports, Access, Excel and/or SAS or other statistical reporting tools
- Advanced experience with Meditech, Cactus, PICIS Scheduling and Data Repository an asset
- Experience with ICD-10 coding and abstracting in large community hospital an asset
- Demonstrated project management skills
- Frontline Clinical experience is an asset
- Demonstrated proficiency in quantitative analysis
- Demonstrated effective communication and interpretation skills with all levels of staff including physicians, patient service leaders,; sub contractors, Ministry Representative and various other internal/external client and stakeholder groups
- Experience with health records data (CIHI), case costing and OHRS/MIS
- Advanced proficiency in Microsoft applications, MS Excel, is required
- Proficiency with statistical analysis applications (e.g., SAS, SPSS) BI tools and report writers (e.g. Crystal) is an asset
- Proficient in related computer courses, programming and database administrator
- Knowledge of clinical process and procedures
- Evidence of continuous learning