Clinical Program Manager – Couchiching FHT (Orillia)

Position Overview: The Couchiching Family Health Team provides primary health care, including chronic disease management, health promotion and disease prevention, to a rostered population of patients in the local community and surrounding area. The FHT is currently seeking a Clinical Program Manager (CPM) to join its growing team of health care professionals. Reporting to the Executive Director, the CPM plays an important role within the FHT operations. The CPM collaborates closely with the Executive Director and the Lead Physician in the design, implementation and evaluation of FHT clinical programs and services. He/she acts as the direct report of the FHT clinical staff and represents the Executive Director with regards to the day-to-day management of the FHT clinical operation.
The candidate should be an enthusiastic and motivated professional seeking to contribute to the development, implementation and evaluation of various programs and services as well as participate fully in the delivery of comprehensive primary care. Roles and Responsibilities Daily Management Assumes a significant role in the daily management of the clinical operation. Provides effective leadership to the clinical staff in the successful delivery of programs and services. Ensures patient and employee safety. Monitors and updates the Executive Director on all aspects of daily operations (e.g. quality monitoring, clinical programming, program development, human resources). Fosters a collaborative model and effectively manages conflict. Successfully manages human resources issues. Effectively manages Occupational Health and Safety issues. Facilitates the preparation and submission of internal and ministry-related reports. Programs and Services Supports clinical programs through actively developing team-based, patient-centered practices that meet professional and best-practice standards of care. Manages the development, implementation, monitoring and evaluation of programs. Promotes awareness of the FHT services and programs to the patients of the FHT. Provides information and recommendations concerning clinical operations, risk management, and community and patient relations. Communicates with related health care organizations to promote the coordination and/or planning of local health care services. Collaborates with leadership to establish best practice clinical standards. Professional Development Maintains and develops professional competence through ongoing professional development. Maintains awareness of opportunities to implement new, evidenced-based methods of client assessment, treatment and programming. Collects data as required for statistical/reporting purposes. Participates in team building, program development, and improvement activities. Participates in performance review process and professional development goals. Facilitates appropriate in-house and external education sessions. Performs other associated duties as required Qualifications and Necessary Skills Master’s degree in a Regulated Health Care profession, Health Administration or related field. Certificate of registration with a Regulated Health Care professional association (ie RN, SW, Dietitian). Management/supervisory experience in a healthcare setting. Experience in program development, implementation and evaluation. Excellent interpersonal, analytical and decision making skills. Strong verbal and written communication skills. Well-developed computer skills. Excellent organizational skills. Demonstrated leadership and management skills, including success in staff development, employee counseling and coaching. Highly flexible and adaptable. Outstanding interpersonal and conflict resolution skills. Cross-cultural awareness and sensitivity. Prior experience working with electronic medical records. To Apply: Please email your resume in confidence to: Lynne Davies Executive Director