Concurrent Sessions

D6 – Collaborative Development of a Primary Care Network in Burnaby, British Columbia

Theme 6. The future of the regional approach to healthcare

  • Date: Thursday October 25, 2018
  • Concurrent Session D
  • Time: 9:45-10:30am
  • Room: Pier 2 & 3
  • Style: Presentation (information provided to audience, with opportunity for audience to ask question)
  • Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
  • Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Administrative staff, Representatives of stakeholder/partner organizations

Learning Objectives

Strategies for collaborative Primary Care Network (PCN) development in a diverse urban setting including:

  • Stakeholder engagement and relationship building between family physicians, specialists, health authority and community partners
  • Developing and growing a shared vision of PCN
  • Identification of service requirements, gaps and challenges
  • Designing multi-year solutions to address patient and provider care needs
  • Improving efficiencies and access across care transitions
  • Focus on initiatives and projects that support an integrated network of primary care
  • Using an iterative, prototyping approach to project development
  • Aligning with local, provincial and national goals for primary care


Over the last year, the Burnaby Division of Family Practice (a community based group representing family physicians), Burnaby Health Services (representing the local health authority), and family physicians in the community collaborated to build a vision for sustainable PCNs in the region. A high engagement change approach (the Conference Model) was used to facilitate meaningful participation and ongoing commitment.

Participants were brought together for three targeted conferences – Vision & Current State Mapping, Design, and Ongoing Implementation & Evaluation. This resulted in the creation of two key documents: a Blueprint representing the vision for primary care in the community, and an Outcomes Map of the projects, initiatives and sequencing required to reach this goal.

The blueprint outlines six key components to transforming primary & community care delivery at the neighbourhood level:

  • Team-based Care: Primary & Community Care Teams integrated into family practices
  • Family Physician Practices Transitioning to Patient Medical Homes
  • Family Physician Networks, Neighbourhood Network Integration
  • Accessible Urgent Care Services
  • Neighbourhood Health & Wellness Hubs
  • Strengthened Integration of Municipal & Community Services

The Outcomes Map is an inventory of initiatives identified through the stakeholder engagement process. Each project is linked to a guiding principle or core attribute of a PCN (e.g. Increased inter-provider connection and collaboration) and prioritized based on dependencies and supporting initiatives.

This presentation will highlight our approach to PCN development and its focus on collaborative design and long-term service planning. We will also be sharing our blueprint and multi-year implementation approach.


  • Eunice Cho, Director, Burnaby Health Services & Hospital
  • Charlene Lui, Board Chair, Burnaby Division of Family Practice


  • Kevin Harrison, Project Lead, Burnaby Primary Care Network
  • Will Hartenberger, Coordinator, Burnaby Health Services & Hospital
  • Tomas Reyes, PMH Program Lead, Burnaby Division of Family Practice
  • Charlene Lui, Board Chair, Burnaby Division of Family Practice