Concurrent Sessions

D2 Moving UPP – Improving Access for Unattached Patients

Theme 2. Planning programs for equitable access to care

Presentation Details

  • Date: Thursday, October 26, 2017
  • Concurrent Session D
  • Time: 9:30am-10:15am
  • Room:
  • Style: Presentation (information provided to audience, with opportunity for audience to ask question)
  • Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
  • Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Administrative staff, Representatives of stakeholder/partner organizations

Learning Objectives

  1. Understand how to triage patient waiting for a primary care provider
  2. Understand how to develop a program to manage patients with no primary care provider
  3. Understand how to mitigate clinical, organizaitonal and legal risk associated with caring for patient with no provider


The Unattached Patient Program (UPP) is intended to provide residents in the greater Owen Sound Area, who do not have a primary care provider with access to a general assessment, screening investigations, and referral as indicated to local specialists and community programs. If available and agreed upon, clients may be referred to a primary care practitioner for enrollment with the OSFHT. The UPP supports early detection and management of asymptomatic disease and risk factors. The emphasis is not to provide comprehensive primary care; rather the emphasis is on assessment, screening, preventive health care interventions (eg: immunization), health education and required follow up and referrals. The available information will inform health care management for both the patient and future providers.


  • Caroline Rafferty, Executive Director, Owen Sound Family Health Team
  • Betty Barber, Nurse Practitioner, Owen Sound Family Health Team

Authors & Contributors

  • Betty Barber, Nurse Practitioner
  • Caroline Rafferty, Executive Director
  • Kaitlin Low, Registered Nurse