Theme 6. Using data to demonstrate value and improve quality of care
In late 2015 Rideau Family Health Team (RFHT) embarked on journey of becoming a leader in performance management, data transparency and evidence based quality improvement. With the increase in monitoring performance and reporting metrics, Rideau FHT faced the same challenges as other teams in the Province; inconsistent documentation, EMR data extraction challenges, and lack of clinical engagement. To address these barriers the team recognized that they needed to fully understand the magnitude; they didn’t know, what they didn’t know! With the assistance of the Quality Improvement Decision Support Specialist, RFHT sourced business intelligence (BI) solutions that could transform their existing data sets into meaningful visualization tools, or dashboards, for all employees. These dashboards would align with ministry reporting activities as well as contain internal operational key performance indicators. By incorporating these dashboards into the everyday culture the team could easily identify opportunities for improvement, quickly evaluate programming needs, and optimize office efficiencies real-time. At the September 2016 Executive Director meeting, the concept of implementing BI in primary care was discussed and the Sisense solution tool demonstrated. At that time a proof of concept pilot project was proposed to connect two Oscar EMR teams and one Telus Practice Solution team to verify connectivity. The pilot project was success and a common FHT dashboard unveiled in December 2016. Currently 16 Family Health Teams are working with the Champlain region QIDSS to connect to the platform and share a common dashboard with indicators identify by the collective.
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