Concurrent Sessions

BC1 Collective Impact in Action: Rural Hastings Health Link and Achieving Quadruple Aim Outcomes

Theme 1. Planning programs and fostering partnerships for healthier communities

Presentation Details

  • Date: 10/17/2016
  • Concurrent Session B & C
  • Time: 3:30pm – 5:15pm
  • Room: Pier 5
  • Style: Workshop (session is structure for interaction and/or hands-on learning opportunities)
  • Focus: Balance between both (e.g. Presentation of a best-practice guideline that combines research evidence, policy issues and practical steps for implementation)
  • Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Representatives of stakeholder/partner organizations

Learning Objectives

  • What is Collective Impact:
    • Definition of Collective Impact
    • History of the Term ‘Collective Impact’
    • 3 Preconditions
    • 5 Conditions
    • 3 Mindset Shifts
    • Importance of Community Engagement –
  • Collective Impact in Action in a subLHIN Region: Rural Hastings Health Link (RHHL)
    • Description of RHHL
    • RHHL as Collective Impact and Community Engagement in Action
    • Quadruple Aim Impacts of RHHL

They will then engage in small group discussions on the implications of the learnings in their multi-stakeholder work. They will share highlights through a plenary report back.


Confirmed that 100% of Rural Hastings Health Link (RHHL) clients identified social barriers preventing optimal health outcomes. Patient feedback through surveys and fora concluded that their experience with the health system improved by 86%. Provider satisfaction represented 87%. The RHHL demonstrated an 89% reduction in emergency department visits, 87% reduction in hospital admissions and 91% reduction in lengths of stay, which represents a net program benefit of $3,031,267.00 and a return on investment of 230%.


  • Leah Stephenson, Director of Policy and Stakeholder Relations, Association of Ontario Health Centres
  • Lyn Linton, Executive Director and Health Link Backbone Support, Gateway Community Health Centre and Rural Hastings Health Link