Concurrent Sessions

C6-b – A Balancing Act – The Incremental Approach to Non-Rostered Patient Access of SETFHT Programs & Services

Theme 6. The future of the regional approach to healthcare

Presentation Details

  • Date: Thursday October 25, 2018
  • Concurrent Session C
  • Time: 8:45-9:30am
  • Room:Pier 2 & 3
  • Style: Workshop (session is structure for interaction and/or hands-on learning opportunities)
  • Focus: Balance between both (e.g. Presentation of a best-practice guideline that combines research evidence, policy issues and practical steps for implementation)
  • Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Administrative staff, Representatives of stakeholder/partner organizations

Learning Objectives

  • Learn to think strategically about opening up to the community
  • Gain practical tools & techniques to identify which services to open up first – through gap analysis of regional needs and environmental scan of programmatic capacity
  • Understand techniques for partnership building & how to expand upon your outreach.


With increasing pressure to open FHT programs & services to the community of non-rostered patients within a specific geography, this workshop will foster an understanding of SETFHT’s regional efforts under six (6) different models that enable FHT access to non-rostered patients. Taking an incremental approach to opening up FHT programs & services to the community provides a framework for others to follow in offering scalable outside access.  Attendees of this workshop will learn practical strategies and approaches that help to identify where FHT programmatic capacity currently exists in opening up to the community within their own FHT(s), while ensuring that their rostered patients continue to receive the same level of access to high quality care following the implementation of opening up to the community. Additionally, attendees will work through which of the six (6) identified community access models provide the most value add to apply in a tailored approach to FHT program planning based upon; the assessment of non-rostered patient needs & regional needs; examination of existing in-house patient volume; understanding of organizational programmatic capacity; and the compliment of IHPs & physicians.


  • Thuy-Nga (Tia) Pham, DFCM Assistant Professor; CFPC Specialist; Lead SETFHT Physician; Member of the SETFHT Board of Directors, SETFHT
  • Matt Kirkham, BAH; MPH; SETFHT Executive Director, SETFHT
  • Dr. Doug Schmidt, Clinical Psychologist, SETFHT