Quality Improvement Decision Support Specialist  – Hamilton FHT (Hamilton)

Job Description

Quality Improvement Decision Support Specialist 

Position Summary

The Quality Improvement Decision Support Specialist (QIDSS) is responsible for supporting primary care practices across the Hamilton Niagara Haldimand (HNHB) LHIN in the implementation of data quality initiatives, developing queries and improving the flow and use of information to support quality improvement goals and engagement in clinical process change.

Roles and Responsibilities

Supports quality improvement decision support capacity building:

  • Collaborate closely with teams engaged in quality improvement to identify performance measurement information and data quality needs
  • Support the development and implementation of quality improvement plans
  • Support decision making by developing, generating, analyzing and interpreting extracted health information

Improves data integrity and comparability:

  • Ensure high quality data is available for extraction by developing and implementing systems to identify, tract, correct and prevent errors
  • Identify gaps in data availability, and define and implement solutions to close the gaps
  • Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to teams
  • Act as a change agent and coach to teams on data management and performance measurement

Develops effective working relationships:

  • Create effective working relationships with diverse teams
  • Take leadership roles in connecting teams and spreading best practices
  • Contribute actively to local and provincial standards development and data harmonization activities
  • Participate in committees and regular provincial QIDSS activities

The above responsibilities are not to be considered all-inclusive.

Required Education and Knowledge

  • A university degree in a related discipline (E-Health /Health Informatics, Business Administration, Statistics, Health Sciences or Information Management) or equivalent education and experience
  • Highly effective communication, presentation and interpersonal skills and a proven ability to develop and maintain strong relationships with partners
  • Knowledge of primary care practice and demonstrated interest in the use of data for quality improvement
  • Ability to handle a variety of concurrent assignments and to work independently
  • Valid Ontario driver’s license
  • Understanding of the importance of vision and enthusiasm in creating and promoting change.
  • Health Informatics/E-Health experience in primary care preferred

Specialized skills and knowledge:

  • Strong applied knowledge of one or more EMR/HER systems currently in use in Ontario and willingness to become proficient in other systems
  • Demonstrated proficiency in programming in a language used to extract data from EMR (eg. SQL) is required
  • Knowledge of additional report writing and statistical analysis packages (SSRS, SSIS, SSAS or Crystal Reports <as locally applicable>) and a demonstrated ability to learn similar packages quickly will be considered an asset

Reporting Relationship

Strategic direction for the work of the QIDS Specialist will be taken from the direction of the HNHB LHIN  (through the Hamilton FHT) QIDSS steering committee. Day-to-day direction will be provided by the Manager of the Quality Improvement Unit.

This home base for the position will be at Hamilton Family Health Team, 123 James Street North, Suite 300, Hamilton, Ontario L8R 2K8. The incumbent will be expected to attend partner sites regularly.

Hours of Work
This position typically works 40 hours per week between Monday and Friday, 8:30 a.m. to 4:30 p.m., but evening and weekend work may be required. It is anticipated that the incumbent will flex her/his hours in those circumstances to 40 hours per week.

Full-time permanent position (1.0 FTE).

Application Instructions

Interested applicants please submit resume and cover letter by one of the following ways:

  • Fax: 905-667-4873
  • Mail: Hamilton Family Health Team, Human Resources, 123 James Street North, Suite 300 Hamilton, Ontario, L8R 2K8
  • Email:

Application Closing Date

September 14, 2018