Administrative Lead – Bridgepoint FHT (Toronto)

Operations Manager (Administrative Lead)
Bridgepoint Family Health Team (BFHT)
Employee Group Non Union
Hours (Subject to change) 37.5 hours per week. Due to the managerial nature of this position additional/varied hours may be required.

Mission Statement
The Bridgepoint Family Health Team:

  • Partners with our clients to achieve health goals;
  • Creates, incorporates and disseminates evidence-informed practice and information technology
  • Collaborates with our community to build health care partnerships.

Job Description

Reporting to the Bridgepoint Family Health Team (BFHT) Board of Directors, the Administrative Lead is responsible for the day-to-day operations of the Bridgepoint Family Health Team. The Administrative Lead is responsible for all matters related to risk, finance, ministry reporting, quality monitoring, evaluation and human resources. The Administrative Lead of the FHT supports all clinical programs through actively developing team based, patient-centered care.

The responsibilities of the Administrative Lead of the (FHT) include but are not limited to:

Office Procedures:

  • Ensure the coordination of daily operations of the Family Health Team;
  • Ensure that appropriate systems are in place to measure and monitor the quality of FHT activities at the request of the Board or the Ministry;
  • Ensure the development and implementation of a sound budgeting process
  • Develop and ensure implementation of BFHT policies and procedures
  • Reporting to the MOHLTC as required

Human Resources:

  • In collaboration with the Medical Director aids in determining staffing requirements for organizational management and program delivery
  • Completes staff scheduling coordination, including completion of time sheets and payroll and benefits data, preparation of approved vacation schedules, communication of absences and coverage arrangements to the team.
  • Establish and maintain a positive, healthy and safe work environment in accordance with all appropriate legislation regulations and human resource policies;
  • Ensure that all staff receive a thorough orientation and that appropriate training is provided;
  • In conjunction with the Medical Director, conduct and document yearly staff performance appraisals;
  • Coach and mentor staff as appropriate to ensure staff performance levels meet current BFHT standards;
  • Discipline staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures;
  • Leads constructive conflict resolution in a timely manner;


  • On-site contact person to provide ongoing oversight of physical space and to report problems to housekeeping, environmental services and maintenance and ensure follow – up
  • Serves as a day-to-day point person for the team for OHIP and other MOHLTC inquiries
  • Sources and purchases all supplies and equipment, in accordance with BPFHT procurement guidelines and operating budgets
  • Monitor the day-to-day delivery of the services of BFHT to maintain or improve quality
  • Operate the BFHT according to the Ministry of Long-Term Care policies, standards, agreements and guidelines, BFHT policies, standards, procedures and guidelines and relevant provincial and federal legislation;
  • Ensures timely and accurate reporting of programs and services to the MOHLTC as per Ministry schedule;
  • Attend all meetings of the Board of Directors, committee meetings, and provide direction and input into decisions affecting the BFHT and staff;


  • Liaises with Accountants regarding receivables, accounts payable, disbursements etc.
  • Maintain budgets and assures the utilization of generally acceptable accounting practices;
  • Ensures timely and accurate reporting of financials to the Board and MOHLTC
  • Collaborate with the Board’s Planning Committee and Medical Director to prepare comprehensive budget;
  • Approve expenditures within the authority delegated by the Board;
  • Ensure BFHT complies with all legislation concerning taxation.
  • Communicate with related health care organizations to promote coordination and/or planning of local health care services and initiatives

Job Requirements

  • Successful completion of a University degree in a related field from an accredited educational institution;
  • Master’s degree in Health Management preferred
  • Minimum of five (5) years’ related experience in several functional areas required.
  • Demonstrated knowledge and application of accounting skills and best practice
  • Highly computer literate, with proficiency in MS office and experience with Quickbooks
  • Experience with electronic patient records required. Knowledge of Telus PSSuite an asset
  • Familiarity and knowledge with Ontario’s Health System, including legislation, funding and interaction with the Ministry of Health and Long Term Care
  • Ability to work within an interdisciplinary team setting
  • Demonstrated supervisory experience managing dynamic teams
  • Established ability to apply leadership, critical thinking, problem solving, decision-making and change management skills to the work environment
  • Solid understanding of human resource systems and finance systems
  • Confident interpersonal and relationship-building skills with an ability to work with staff, volunteers and community partners in a collaborative team environment
  • Effective project management skills that result in project completion on time and on budget
  • Demonstrated tact and diplomacy skills required to effectively represent the LTRI to all staff, volunteers, clients, families and the public
  • Demonstrated satisfactory work performance and attendance history
  • Experience in community or primary care an asset
  • CPR certification an asset

Salary To be determined
Open Date 06/5/2018
Posting Deadline 06/20/2018

Note: Current employees may apply online at or submit a current resume with a “Job Application Form” to Human Resources either in person at 522 University Avenue (12th Floor) or via the Human Resources Drop Box at 600 University Avenue, located outside Room 301.

All applications must be submitted by no later than 4:00 p.m. of the posting deadline date.

Sinai Health is committed to fostering a culture and environment that is safe, caring, equitable, compassionate and accountable in order to provide optimal care to patients and their family caregivers. As such, all employees will follow safe work practices and comply with the roles and responsibilities that are outlined with respect to health and safety policies, procedures and training. In accordance with Sinai Health policy and legislated health and safety requirements, employment is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases.

Sinai Health is a scent sensitive environment and all members of the community are expected to refrain from wearing or using scented products while visiting or working at any Sinai Health site. We also support a barrier-free workplace supported by Sinai Health’s accessibility plan, accommodation and disability management policies and procedures. Should you require accommodation at any point during the recruitment process, including accessible job postings, please call the Accommodation Phone Line at 416-586-4800 ext. 7050 or email